CT Swim Lessons LLC Policies
Inclement Weather & Pool closing Policy
We will attempt to contact all scheduled group lessons via Facebook/Facebook messenger for closures.
If you have any questions, please email [email protected]
Makeup dates will be posted when available but there is always a possibility of a makeup class being held on a day or time outside of your normal lessons slot.
Group lessons are invoiced and must be paid or fill out the promise to pay for cash payments within 24 hours of sending or it will automatically be cancelled.
Your Pool Our School lessons must be paid the Sunday evening prior to your lesson.
Please note there is a transaction fee for all online invoiced payments. You can avoid this fee by paying via cash.
There are no make-ups for missed lessons (unless covid-19 related and can be verified)
If we cancel due to the weather or pool closures, the makeup day may not be a typical day and time.
Private lessons at the Rocky Hill, Wethersfield and home pools require 24 hours notice of cancellation notice to makeup a missed class. Lessons canceled without 24 hour notice will require payment for missed class before rescheduling.
CT SWIM LESSONS LLC has a strict no refund policy for all lessons and time spot reservations, for any reason including but not limited to sickness, personal schedule changes, facility closing or schedule changes.
In the rare and unlikely event that a refund is issued, no registration fees or merchant processing fees incurred by purchaser or CT Swim Lessons will be refunded and it will be deducted from total refunded amount.
Due to the ongoing coronavirus pandemic, the Spring 2020 group swim lesson schedule was postponed. All paid lessons will be valid anytime in the future, you can apply your credits to any future group or private lessons, as well as for Your Pool Our School.
We appreciate your support for our small business and are so thankful for your patience during this time, however if you are requiring a refund we understand. Please email us and include your home address and invoice # . Please note that registration fees are not refundable per our contract.
Class times and the duration of the class times and length of the makeup session may be adjusted to allow for a safe return to the pool.
Safety is of the upmost concern to us . CT Swim Lessons reserves the right to remove any child from class, temporarily or permanently without reimbursement to parent if the child is becoming a danger to his/herself or other students for any reason. If you see your child is having difficulty adhering to our safety standards please assist the instructor in enforcing those rules or removing the child for his own safety .
Collection and Use of Information
When registering for swim lessons CT SWIM LESSONS LLC collects and maintains the personally identifiable information you provide.The personally identifiable information collected serves three purposes: To send requested information via e-mail, respond to your personal inquiries, and register you for desired classes or programs.
Sharing of Information and Disclosure
CT SWIM LESSONS LLC will not share, rent, or sell any personally identifiable information you provide while at CT SWIM LESSONS LLC Web site. The exception to this policy are cases in which we are required by law to provide personally identifiable information (i.e. subpoenas, court orders, or other legal proceedings).
Only authorized CT SWIM LESSONS LLC personnel can access to your information and is username/password protected.
Ct Swim Lessons does not discriminate for any reason.